About Us


Community Concepts Inc. is a family of social service programs serving Androscoggin, Franklin, and Oxford counties in central and western Maine.


Susan Hanley
Director of Human Resources


Sue has a 30+ year history working for Community Action Agencies. Since coming to Community Concepts in 1999, she has served in a variety of capacities before becoming Director of Human Resources in 2009. Sue holds an Associate’s degree in Early Childhood Education from Champlain College in Burlington, VT and has an HR certificate from University of Southern Maine.  She has completed numerous HR and leadership programs, including the Androscoggin Leadership Development Institute. Sue provides guidance to senior leadership with employee relations and oversees the agency’s safety, wellness, and benefits committees.


 Laura Gormley
Director of Finance


Laura Gormley is the Director of Finance at Community Concepts.  Prior to joining Community Concepts in March 2017, Laura spent over 17 years in the accounting and finance field working in both for-profit and non-profit organizations, most recently as Senior Budget Analyst at Martin’s Point Health Care.  Laura has a BS in Accounting/Finance from the University of Southern Maine.   Along with strong accounting, budget/forecast, and analytical skills, Laura is very technology savvy and enjoys digging into systems and utilizing them to the fullest abilities.  Laura brings her knowledge of lean processes to create an environment of continuous improvement.


 Rich Davis
Director of Information Technology


Rich Davis is the Director of Information Technology for Community Concepts. Rich has worked in the Information Technology field for 29 years, providing and supporting technology initiatives that help organizations meet their mission goals. He has worked in the education and banking industries as well as in the non-profit arena. Rich has a BS in Business Administration from the University of Southern Maine. He also holds numerous industry certifications from organizations including, Microsoft, Apple, IBM, Hewlett Packard, and the International Scrum Institute.


Sandy Albert
Director of Housing Improvement Services


Sandy has been with Community Concepts since 1999 and started as the Self-Help Administrative Specialist.  In 2013 she became the Director of Housing Improvement Services and is now responsible for the oversight and management of a yearly budget of approximately $5.5 million which includes: the Self-Help Housing program, Lead Hazard Control Programs, Weatherization Grant programs, Heating Improvement Programs, State of Maine and CDBG Home Repair programs, Home Replacement Programs, and LIHEAP.  She has a B.S. in Business Administration from Husson University and is the prior Chair of the Maine Community Action Association’s Housing Council Group.


Dianne Nelder
Director of Children’s Services


Dianne Nelder, LCSW is originally from Northern Maine and has been practicing Social Work for over 30 years.  She earned her Bachelor’s degree from the University of Maine at Farmington, with a major in Psychology and a minor in Education.   Dianne went on to earn her Master of Social Work from the University of New England at Biddeford.  She has worked in locked psychiatric facilities, residential, adult, children’s services, out-patient and community based practices.  She has held director positions in crisis services, children’s residential, special education and transitional programs, children’s out patient, school based counseling, and adult community based services.  Currently, she holds the position of Director of Children’s Services at Community Concepts, Inc.


Glen Holmes


A native of Mexico, Maine, Glen is the President of Community Concepts Finance Corp. (CCFC), a subsidiary of Community Concepts that provides business and residential lending, home ownership services including Homebuyer Education, Foreclosure Counseling along with many other housing related services, and Economic Community Development for Oxford County. Prior to joining CCFC in 2012, Glen spent five years in the Air Force and then held a variety of local management positions, including Town Manager of Buckfield. Glen is very active in they community, serving as Board Treasurer for the Oxford Hills Chamber of Commerce, Board Secretary for the Auburn-Lewiston YMCA, and Chairman of both the Buckfield Village Corp and the Buckfield Appeals Board. He is also a Leadership Maine graduate (Upsilon class).


Christine Hufnagel   LCSW, CADC
Director of Family Services

As the Director of Family Services for Community Concepts, Christine Hufnagel oversees multiple programs supporting families including child welfare, substance abuse, mental health and parenting/child relationships.  Christine has been with Community Concepts since 2000, when she moved to Maine.  Prior to joining Community Concepts she provided direct services in the mental health, child welfare and substance abuse fields in New Jersey and Delaware.  Christine has a BSW with a secondary major in Sociology from Georgian Court College in New Jersey and a MSW from Fordham University in New York.  She is a Licensed Clinical Social Worker (LCSW), Certified Drug & Alcohol Counselor (CADC), Certified Mental Health Rehabilitation Technician/Community (MHRT/C) and a graduate of the Maine Development Foundation Leadership Maine Chi Class.Christine serves on several local and statewide boards, councils and committees.


Joy Gould
Workforce Training Project Director

Joy Gould brings more than 20 years of experience in the workforce development and career planning field. She is a connector: linking employers with untapped talent and matching job seekers with career pathways which lead to economic stability. Prior to joining Community Concepts, Joy managed industry led initiatives in workforce development for key sectors including: Information Technology, Health Care, Transportation Logistics, Precision Manufacturing, Banking and Financial Services. Joy has developed on-site, workplace education programs to teach English to entry-level workers in the hospitality, food-service and manufacturing industries. She is experienced with career ladder mapping, job-task analysis and customized training programs.


Melissa Green
Director of Transportation

Melissa Green has worked for Community Concepts, Inc. in several different roles over the last 18 years. Before becoming the Director of Transportation, she served as the Vice President of Client Services for Community Concepts Finance Corporation which is a subsidiary of Community Concepts. She also worked in the transportation department as a branch manager in the late 2000s where she supervised both full and part-time staff and helped reorganize staff duties to increase efficiency. Green has a long history of collaborating with various partners, providers, staff and volunteers.


Ruby Bean   MS, MBA
Director of Strategic Initiatives

Ruby Bean comes to Community Concepts from Oxford County Mental Health Services after 10 years where she was the Director of Operations. She brings over 15 years of non-profit experience in human resources and operations management with a diverse background ranging from working with sex offenders, child and family services, and early childhood clinical work. Bean has an M.S. degree in Forensic Psychology from American International College and an MBA in Entrepreneurial Thinking and Innovative Practices from Bay Path University. Bean sits on the Board of Directors for the Wilton Play Museum in Wilton, Maine. She lives with her husband and two children in Bethel.

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